FREQUENTLY ASKED QUESTIONS

GENERAL INFO

What’s the difference between prosthetics and orthotics?

– Prosthetics are artificial replacements for missing body parts. Orthotics assist existing body parts.
– (Orthotics are devices used to support, align, prevent or correct the function of existing, movable parts of the body.)

What is a Prosthetist/Orthotist and what do they do?

A Prosthetist (pronounced “pros-thi-tist”) is a specialist in fabricating and fitting prosthetics. An Orthotist is a specialist in fabricating and fitting orthotics. Prosthetists and Orthotists are healthcare professionals that are part of your medical team. Your Doctor or provider will diagnose and prescribe what you need. Our practitioners will work with their recommendations to provide what’s been prescribed.

Is a Prosthetist/Orthotist a Doctor?

Prosthetists and Orthotists are NOT Doctors and are not able to diagnose or write prescriptions.

Do you have wifi?

Yes, we do! Our front office staff will provide the password upon request. We also offer complimentary bottled water and treats in our lobby.

What Insurance are you in-network with?

Please see our list of In-Network Insurances here.

What COVID guidelines do I need to be aware of?

– Please see our updated COVID notice here.

– You are welcome to bring a family member/caregiver with you into your appointment.

YOUR FIRST VISIT

What should I bring to my appointment?

Please bring the following:

– Valid picture ID (Driver’s license, State ID, Passport, Veteran ID Card or VIC)
– Insurance ID card and/or information
– Completed patient intake form- you may fill it out online and email it to us on this link.
– We do offer free Wifi- just ask our front desk staff for the password.

We also have complimentary bottled water and snacks
– You are welcome to bring a family member/caregiver with you into your appointment.

ORTHOTICS PATIENTS: Please make sure to bring the footwear and socks you intend to use with your device. If you have a previous brace you’d like to discuss, please bring that with you.

PROSTHETICS PATIENTS: Prosthetic appointments can last an hour or more. We do have a TV to watch a show or you’re welcome to bring a book, laptop, tablet, etc to pass the time. If you are doing a casting or fitting, please use underwear and loose-fitting shorts. If you do not bring that, we do have casting shorts available.

How long will the appointment take?

It depends on what device you are here for and what kind of appointment you have. Generally speaking, orthotic appointments can take anywhere from 45 minutes to over an hour. Prosthetic appointments are anywhere from 45 minutes to 2 or more hours.

VA PATIENTS

I am a veteran and in need of Prosthetics/Orthotics. Can you help me?

– Yes we can! Please follow these steps.

Step 1: Contact VA for their Primary Care Provider
Step 2: VA will refer the Veteran to the appropriate Care Provider
Step 3: The Care Provider will meet with you and discuss proper treatment and will send all required forms to the VA
Step 4: VA will process paperwork that was received from your Care Provider, and process a PO (Purchase Order)
Step 5: The VA will issue the PO to us and we will contact you to schedule an evaluation

This process can take some time. If you have any questions you’re welcome to contact our VA Coordinator-Debrah at

#435-688-9883 or email debrah@freedompo.net

AMPUTEES

Amputation may be in my future. Is there anyone who can help me with my questions?

We would love to take the time to help you. Give us a call to schedule a free consultation. You will meet with our Prosthetist-Peter.

What happens after my amputation?

Shortly after surgery, an Immediate Post-Operative Prosthetic (IPOP) is placed over the surgical dressing and/or prosthetic sock and will help to protect the wound from injury and aid in reducing swelling.

When am I ready to use a prosthesis?

Per your physician’s instructions and once the wound is healed, patients are able to use a prosthetic compression sock or “shrinker” which will help to keep swelling at a minimum while you become weight-bearing again. The next step will be a casting of the limb. A “temporary” prosthetic or “socket” is made and used for a trial period in which we can make adjustments to ensure the fit is best. A “permanent” socket is made from the temporary after the trial period is over and then you are ready to receive the finished product!

Are you able to personalize my prosthetic?

Yes! We enjoy taking part in the process to create your prosthetic for you. There are definitely options to suit your preferences for personalization, so please bring your ideas to us!

What can I expect using a prosthetic?

There is a journey of lifelong learning involved with your prosthetic and needs. You may need adjustments or eventual replacement to your prosthetic as your limb changes over time and according to your activity levels.

How do I care for my prosthetic?

Click here to view our Prosthetic Care Guide in English or Spanish.

I may need help adjusting to life-changes as an amputee/caregiver/companion/family member. Who can help me?

There is an Amputee Support group that is facilitated through Intermountain Healthcare. We encourage anyone who is interested-patients, family, caregivers to check it out. Here is their updated schedule.

ORTHOTIC PATIENTS

I may need orthotics but I’m not sure what I need. Can you help me?

Yes, we can! Please call and schedule a free consultation.

– For our patients with Diabetes, we encourage you to download our Diabetic Patient Guide. If you are needing Diabetic footwear and orthotics, this is a great reference to use when seeing your doctor.